1. Introduction

At GoodCrowd, we are dedicated to ensuring the satisfaction of our users and donors. As a crowdfunding company, we understand the importance of trust and transparency. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Technical Issues: If you experience technical issues that prevent you from accessing or using our services, and our support team is unable to resolve the issue.
• Service Not Delivered: If a service or benefit you were promised was not delivered.
• Incorrect Billing: If you were incorrectly charged or billed for our services or a donation.

3. Refund Process

To request a refund, follow these steps:

1. Contact Support: Reach out to our support team at [Insert Contact Information] within 30 days of the transaction date.
2. Provide Details: Include the following information in your request:
   • Your name
   • Contact information
   • Transaction ID or receipt
   • Reason for the refund request
3. Review: Our team will review your request and may ask for additional information if necessary.
4. Decision: We will notify you of our decision within 10 business days. If approved, refunds will be processed using the original payment method.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of Mind: If you change your mind after making a donation or purchasing a service.
• Policy Violations: If you violated our terms of service or engaged in fraudulent activities.

5. Exceptions

We understand that unique situations may arise. We will review exceptional cases on a case-by-case basis and make a decision based on the specific circumstances.

6. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

GoodCrowd
Contact@GoodCrowd.co.uk